Payment methods

Welcome to Loxans!

These billing terms and conditions describe how Loxans ("we", "our", "us") handle orders and payments in Italy. By placing an order with us, you agree to the following terms.

Payment Methods

We accept the following payment methods:

  • Credit cards: Visa, Mastercard, American Express, Diners Club, Discover and Maestro.
  • Apple Pay
  • Google Pay
  • Shop Pay

Billing Information

Accuracy: You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions on our website. Promptly update your email address and payment method to ensure we can process your orders and communicate with you if necessary.

Order Confirmation and Billing

Order confirmation: After placing an order, you will receive an email confirmation with details of the products purchased, the shipping method, and billing information. This email serves as your receipt.

Invoice: An invoice will be included in your shipment and will specify all charges, including any shipping costs and discounts.

Payment Processing

Authorization: By entering your payment information, you authorize the charge of the specified amount to your chosen payment method. All transactions are subject to authorization and fraud prevention measures.

Failed transactions: If a transaction fails or is declined, we will inform you via email. You will need to provide an alternative payment method to complete your order.

Disputes and Refunds

Dispute resolution: If you have an issue with your order, please contact our customer support team at info@loxans.com. We are committed to resolving any issues quickly to ensure your satisfaction.

Refunds: Unauthorized refunds will be carefully reviewed. If a refund is found to be unjustified, you may be responsible for reimbursing the amount and any associated fees.

Contact:

Shop Name: Loxans

Business Address: 10 Mill Street, Mildenhall, Bury Saint Edmunds IP28 7DP, United Kingdom

Call us: +13074242592
Email: info@loxans.com

Customer service hours: 
Monday to Friday: 8:00 am to 5:00 pm (GMT-05:00)
Saturday and Sunday: Closed

We aim to respond to all emails and inquiries within 1–2 days.