Refund policy
In our store, your satisfaction is our top priority. We are committed to making your shopping experience as easy and pleasant as possible. If for any reason you are not completely satisfied with your purchase, we offer a simple return or exchange process to rectify the situation.
Order Cancellation and Changes
If you need to cancel or modify an order, please contact us as soon as possible via email at info@loxans.com, specifying your order number. You can make changes within 24 hours of submitting the order.
After this 24-hour period, your order will be processed and no further changes can be made.
If you cancel the order within this timeframe, we will refund the full amount within 7 business days.
Returns and Exchanges
- 30-day return period: You have 30 days from the date of receiving the order to return or exchange items.
- We accept returns of both defective and non-defective items.
- An exchange is possible.
- Restocking fees: None
- The product must be new, unused, unopened, and in its original packaging.
To initiate a return, contact us via email at info@loxans.com to receive instructions.
Refund Policy
- Processing time: Refunds are usually processed within 7 business days of receipt and inspection of your return.
- Refund method: Refunds are made via the original payment method. If you prefer another method, please contact us directly at info@loxans.com to arrange the procedure.
- If you have not received the refund within the specified time, please write to us at info@loxans.com.
- The applicable currency for this policy is the US Dollar (USD).
Replacement of a Defective or Incorrect Item
If you receive an incorrect or defective item, we apologize for the inconvenience. To resolve the issue, please contact us at info@loxans.com and include the following information:
- Your order number.
- A description of the problem.
- Attached photos or videos.
Return Method and Costs
Returns are made via mail.
The customer is responsible for creating and paying for the return label.
Return costs: Return shipping costs are borne by the customer.
Delivery Address Verification
It is important to verify that the delivery address provided is correct. If you find an error, contact us immediately at info@loxans.com to request a correction.
Note: We cannot be held responsible for address errors provided by the customer or for packages that cannot be delivered due to incorrect or inaccessible addresses. If a package is returned to us, you can choose between a refund or a new shipment.
Contact:
Shop Name: Loxans
Business Address: 10 Mill Street, Mildenhall, Bury Saint Edmunds IP28 7DP, United Kingdom
Call us: +13074242592
Email: info@loxans.com
Customer service hours:
Monday to Friday: 8:00 am to 5:00 pm (GMT-05:00)
Saturday and Sunday: Closed
We aim to respond to all emails and inquiries within 1–2 days.