Shipping policy

Handling time

1-3 business days for preparing and shipping the order (Monday to Friday). Please note that handling does not occur on weekends or holidays.

Orders placed after 5:00 PM (Eastern Standard Time - New York) or on Saturday and Sunday will be processed the following Monday.

Delivery time

Once the order is shipped, transit time is 5-12 business days. Deliveries occur from Monday to Friday.

Orders are shipped directly to the address provided at the time of purchase.

You will receive a tracking number once your order has been shipped.

Important information

Delivery may be delayed due to unforeseen factors such as transportation issues, customs delays, or incorrect address information. In case of any problems, our team is ready to help you and provide updates.

Shipping costs and delivery areas

Shipping Fees: We offer free shipping for all orders within the United States. No additional fees will be applied for deliveries within the USA.

Shipping Zones: We currently only ship within the United States.

    Change or cancel an order

    You can change or cancel your order within 24 hours of placement by contacting us at info@loxans.com. Once your order has been shipped, no further changes can be made.

    Order confirmation and tracking

    For every order, you will receive:

    • An email confirmation of your purchase.
    • An email with a tracking number once your order has been shipped.

    You can check the status of your order at any time using the tracking number.

    Our shipping partners

    We work with the following reliable shipping partners in the USA:

    • USPS
    • UPS
    • FedEx
    • DHL

    Shipping Costs

    All our products are delivered at no extra cost. There is no minimum order required.

    Contact:

    Shop Name: Loxans

    Business Address: 10 Mill Street, Mildenhall, Bury Saint Edmunds IP28 7DP, United Kingdom

    Call us: +13074242592
    Email: info@loxans.com

    Customer service hours: 
    Monday to Friday: 8:00 am to 5:00 pm (GMT-05:00)
    Saturday and Sunday: Closed

    We aim to respond to all emails and inquiries within 1–2 days.