Terms of service
Welcome to Loxans. These Terms of Service govern your access to and use of our website, products, and services.
Overview
The terms “we”, “us”, and “our” refer to Loxans. Loxans operates this website and store, including all related information, content, features, tools, products, and services, in order to provide you with a smooth shopping experience (the “Services”). Our store is powered by Shopify, which enables us to offer the Services to you.
By visiting, accessing, or using our Services, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree to these Terms, you should not use our Services.
1. Eligibility and Account Use
By using our Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are using the Services under the supervision of a parent or legal guardian.
You may be asked to provide certain information, including your name, email address, billing details, shipping details, and payment information, in order to place an order or use certain features of the Services. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
2. Products and Product Information
We make every effort to display our products and their details as accurately as possible. However, actual colors, appearance, and presentation may vary depending on your device, screen settings, and other technical factors.
All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities at our sole discretion.
3. Orders
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason. Your order is not considered accepted until payment has been successfully processed and we have confirmed the order.
We may cancel or refuse orders in cases including, but not limited to, suspected fraud, pricing errors, product unavailability, or inaccurate account information. If we make a change to or cancel an order, we may attempt to notify you using the contact information provided at checkout.
Purchases are subject to our Refund & Return Policy.
4. Prices and Billing
Prices shown on our website are subject to change without notice. The price charged for a product will be the price displayed at the time your order is placed, unless there is an obvious pricing error.
Unless otherwise stated, prices do not include applicable taxes, shipping fees, customs duties, or import charges. You are responsible for providing current, complete, and accurate billing and payment information for all purchases made through our store.
5. Shipping and Delivery
Delivery times shown on our website are estimates only and are not guaranteed. Shipping delays may occur due to carrier issues, customs processing, weather conditions, or other factors outside our control.
We are not liable for delays after an order has been handed over to the shipping carrier.
6. Intellectual Property
All content on this website, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by or licensed to Loxans and is protected by applicable intellectual property laws.
You may use our Services only for personal, non-commercial purposes. You may not reproduce, distribute, copy, modify, republish, sell, or exploit any portion of the Services without our prior written consent.
7. Optional Tools and Third-Party Services
We may provide access to tools or services offered by third parties. These tools are provided “as is” and “as available” without warranties of any kind. We do not control and are not responsible for third-party tools, websites, or services.
Your use of any optional third-party tools or services is at your own risk, and you should review the terms and policies of the relevant third party before using them.
8. Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for convenience only. We are not responsible for the content, accuracy, availability, or practices of any third-party websites.
9. Shopify Platform
Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you. However, all purchases made through this website are made directly with Loxans, not with Shopify.
Shopify is not responsible for the products sold through our store, customer service matters, shipping issues, returns, or any disputes between you and Loxans.
10. Privacy
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
11. Feedback and User Submissions
If you submit suggestions, feedback, reviews, ideas, or other content to us, you grant us the right to use, reproduce, publish, and display that content for business and promotional purposes, without compensation to you.
You agree that any content you submit will not violate any law or the rights of any third party, and will not contain unlawful, abusive, defamatory, fraudulent, or harmful material.
12. Errors and Omissions
Occasionally, there may be typographical errors, inaccuracies, or omissions on our website relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability. We reserve the right to correct any such errors and to update or cancel orders if necessary.
13. Prohibited Uses
You may not use our Services for any unlawful or unauthorized purpose. In particular, you agree not to:
- Violate any applicable law or regulation.
- Infringe our intellectual property rights or the rights of others.
- Upload harmful code, malware, or viruses.
- Attempt to interfere with the security or operation of the website.
- Use scraping tools, bots, automated systems, or similar methods to access the website without authorization.
- Provide false, misleading, or fraudulent information.
We reserve the right to suspend or terminate access to our Services if we believe these Terms have been violated.
14. Termination
We reserve the right to terminate or suspend your access to the Services at any time, without prior notice, if we believe you have violated these Terms or applicable law.
15. Disclaimer of Warranties
The Services and all products offered through the Services are provided on an “as is” and “as available” basis, except where otherwise required by law. We do not guarantee that the Services will be uninterrupted, secure, error-free, or that all information on the website will always be accurate or complete.
16. Limitation of Liability
To the fullest extent permitted by law, Loxans shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Services or any products purchased through the Services.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
17. Indemnification
You agree to indemnify and hold harmless Loxans, its affiliates, partners, service providers, and representatives from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third-party rights.
18. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
19. Entire Agreement
These Terms of Service, together with our policies posted on this website, constitute the entire agreement between you and Loxans regarding your use of the Services and supersede any prior agreements or communications.
20. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to the business operations of Loxans, without regard to conflict of law principles.
21. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page. Your continued use of the Services after such changes are posted constitutes your acceptance of the revised Terms.
22. Contact Information
If you have any questions about these Terms of Service, please contact us using the details below.
Shop Name: Loxans
Business Address: 10 Mill Street, Mildenhall, Bury Saint Edmunds IP28 7DP, United Kingdom
Call us: +13074242592
Email: info@loxans.com
Customer service hours:
Monday to Friday: 8:00 am to 5:00 pm (GMT-05:00)
Saturday and Sunday: Closed
We aim to respond to all emails and inquiries within 1–2 days.