Privacy policy

Loxans operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a smooth shopping experience (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information depending on how you interact with our store:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Order information, including the products you purchase, return, exchange, or cancel.
  • Payment information, including payment method details, transaction information, and payment confirmation. Payment information is processed securely through our payment providers and is not stored in full on our systems.
  • Account information, including your login details, saved preferences, and account settings if you create an account.
  • Communications, including messages you send to us through email, forms, or customer support channels.
  • Device and technical information, including your IP address, browser type, device type, and information about how you interact with our website.

How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you, when you place an order, contact us, sign up for updates, or create an account.
  • Automatically, through cookies and similar technologies when you browse or interact with our website.
  • From service providers, such as payment processors, fraud prevention providers, shipping partners, and website technology providers.

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill your orders.
  • Arrange shipping and delivery.
  • Provide customer support and respond to your inquiries.
  • Send you order confirmations, shipping updates, and service-related communications.
  • Improve our website, products, and customer experience.
  • Detect, prevent, and investigate fraud, abuse, or other harmful activity.
  • Comply with legal obligations and enforce our store policies.
  • Send marketing emails or promotional messages, where permitted by law. You may unsubscribe at any time.

How We Share Your Personal Information

We may share your personal information with trusted third parties only as necessary to operate our business, including:

  • Website and ecommerce platform providers, including Shopify, which powers our online store.
  • Payment processors, to securely process your transactions.
  • Shipping and fulfillment partners, to deliver your orders.
  • Fraud prevention and security providers, to help protect our store and customers.
  • Technology and analytics providers, to support website functionality and performance.
  • Legal or regulatory authorities, when required by law or to protect our rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our site, and improve performance. These technologies may also be used for analytics and marketing purposes.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Marketing Communications

If you subscribe to our marketing communications, we may send you emails about products, promotions, and updates. You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfill orders, provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Because we sell to customers in the United States, certain U.S. state privacy laws may give you rights regarding your personal information, depending on where you live. These rights may include the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of your personal information, subject to legal exceptions.
  • Opt out of certain forms of targeted advertising or certain data sharing, where applicable.

To exercise any applicable privacy rights, please contact us using the contact details below. We may need to verify your identity before processing your request.

Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy policies before providing any information to them.

Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that personal information has been submitted by a child in violation of applicable law, we will take steps to delete that information.

International Data Transfers

Your information may be processed and stored in countries outside your state or country of residence, including where our service providers operate. When required, we take appropriate steps to protect personal information during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised effective date.

Contact

Shop Name: Loxans

Business Address: 10 Mill Street, Mildenhall, Bury Saint Edmunds IP28 7DP, United Kingdom

Call us: +13074242592
Email: info@loxans.com

Customer service hours:
Monday – Friday: 08:00 am – 5:00 pm (GMT-05:00)
Saturday and Sunday: Closed

We aim to respond to all emails and inquiries within 1–2 days.